Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of kellycases.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
D***r
Great quality very recommended
Customer
Second time I’m buying from this store and as before everything is very accurate fast delivery product is really pretty I definitely recommend thanks friend
M***g
The case arrived quickly and very good quality. The flat gold edges makes my iPhone 11 look like a iPhone 12 now! The purple is lighter than advertised, it is closer the the tone of the purple Samsung21 Plus.
Customer
Love the color
J***r
Fully recommended these covers, I liked them very much and the ring back makes its function perfectly. I didn’t have to contact the store. They got here fast
A***y
Wonderful case, I am very happy with it and will purchase again 🙂
U***r
Looks Good very good material and good time shipped very satisfied with store
U***r
I liked this product because of the color and well since it has arrived I have had no problem with it and it fits right to the size on my phone! Thank you!
U***r
Good quality very happy with it! Strong ring to support the phone. Worth it.
L***s
Delivery is very fast. The cover sat perfectly. The buttons are pressed well, the camera is recessed. I’ll order more.
U***r
Well packaged, comes in good condition. Looks nice, fell nice, fits perfectly!
U***r
The case is fitting great. It is perfectly fit the phone, especially in the camera area.
U***r
It is convenient to use this case.Love it.and the quality is so good.
U***r
It s amazing car ever.and the ring help us to hang the phone well….the color is nice.and it’s suits well..
D***r
Very beautiful case.and the touch feeling is so smooth and soft.
U***r
The cover is excellent, it sat well, for such a price it was a bomb pleasant to the touch, the color corresponds to the description, the store did’t communicate
L***e
The housing is of very good quality. The arrival in Chile was quick, about two weeks, it is super nice and super functional. Perfect fit on the iPhone 11. Super recommended, no problem with the store.